Terms of service.

Preamble

  1. Halo Compliance has developed computer software that facilitates and automates the compliance review process for marketing collateral for the mortgage industry (the “Software”). Access to the Software is provided by Halo Compliance as a service to Licensee via an ASP (Applications Service Provider) model, in which the Software is hosted on servers of Halo Compliance or of a third party engaged by Halo Compliance, where the third party is in the business of hosting internet services and/or applications.

  2. Halo Compliance maintains the Software, hardware, and systems to deliver the Halo Compliance Service to subscribing Licensees via the internet. Halo Compliance shall provide its online access and services to Licensee as provided for herein and in the Statement of Work and any Amendments that are attached to and incorporated as part of the Agreement (the “Halo Compliance Service” or “Service”).

  3. Licensee desires to utilize the Halo Compliance Service, and Halo Compliance desires to provide the Halo Compliance Service to Licensee, pursuant to the terms and conditions of the Agreement.

Section 1: Engagement

  1. Halo Compliance will provide the Halo Compliance Service to Licensee via a plurality of End Users authorized by Licensee to use the Halo Compliance Service (“End Users”). Each End User shall be identified by a unique username and password (“User Account”) and a User Account may only be used by one (1) individual. Licensee shall not share a User Account among multiple individuals. Licensee shall be responsible for all acts or omissions of its End Users.

  2. Halo Compliance will use, operate, and/or make available applicable software, hardware, network, systems, platforms, and/or other technologies and expertise reasonably required to provide the Halo Compliance Service to Licensee. The Halo Compliance Service shall be hosted on Halo Compliance’ servers. Halo Compliance may, at its election, outsource the hosting to a trusted third party in the business of hosting internet services and/or applications.

Section 2: License of Halo Compliance Service

  1. License. Halo Compliance grants Licensee a limited, non-exclusive, non-transferable, non-licensable worldwide license, during the term of this Agreement, to use the Halo Compliance Service for Licensee’s own internal business purposes in accordance with the terms and conditions provided herein.

  2. Unauthorized Duplication or Use. Licensee shall use commercially reasonable efforts to prevent its employees and other third parties from making unauthorized copies of any content in the Halo Compliance Software or using the Halo Compliance Service in violation of the Agreement. If Licensee discovers any such unauthorized duplication or use, it will promptly notify Halo Compliance and take commercially reasonable actions to resolve the problem as soon as possible.

  3. Licensee Data Restrictions. In using the Service, Licensee and/or its End Users may submit electronic data and information to the Service, including (without limitation): questions, responses, and other data and information input, any data provided as part of the mortgage process including personally identifiable information of Licensee or persons or entities entered into the Service (collectively “Licensee Data”). Licensee and/or End Users shall not (a) post, upload, publish, submit or transmit any Licensee Data, including (without limitation): data, text, graphics, images, software, music, audio, video, information or other material that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates any applicable law or regulation or would give rise to civil liability; or (iii) is fraudulent, false, misleading or deceptive, (b) attempt to gain unauthorized access to any portion or feature of the Halo Compliance Service, or any other systems or networks connected to the Halo Compliance Service by hacking, password “mining” or any other illegitimate means; or (c) harvest or collect user names, email addresses or any other client identifying information by electronic or other means for the purpose of sending unsolicited email or other communications.

  4. No Sublicense. Licensee is not permitted to sublicense the Halo Compliance Software to third parties without written permission of Halo Compliance except to a liates and third-party vendors solely for providing services for Licensee and not for their own use.

Section 3: Service Level Agreement

Halo Compliance service level objectives measured monthly and excluding scheduled maintenance, are as follows (all times reflect Mountain Time):

Period: Peak

Timeframe: Every day (7 a.m. to 8 p.m.)

Uptime % Goal: 99.5%

Period: Non-Peak

Timeframe: Nights Every day (8 p.m. to 7 a.m.)

Uptime % Goal: 99.0%

These percentages indicate uptime objectives. For example, Halo Compliance aims to be down less than 0.5% of the time during the 7 a.m. to 8 p.m. time periods.

Maintenance Periods: As a cloud-based technology platform, Halo Compliance regularly releases system patches and security upgrades. Scheduled maintenance will occur during Non-Peak hours. Halo Compliance will alert Licensees of any necessary maintenance occurring during Peak hours or having a high impact on service availability two weeks in advance at a minimum. Scheduled maintenance is not considered in the calculation of uptime.

Hours of Operation: Business hours are defined as 7:00 am – 6:00 pm Mountain Time, Monday through Friday. Support is closed for the following company holidays:

New Year’s Day*

MLK

President’s Day

Memorial Day

Juneteenth

Independence Day*

Labor Day

Thanksgiving

Friday after Thanksgiving

Christmas Eve*

Christmas Day*

*If the holiday falls on a Saturday it is observed on the Friday preceding. If the holiday falls on a Sunday it is observed on the following Monday.

Email support: Email support may be submitted to Halo Compliance 24 hours a day 7 days a week to admin@halocompliance.com. Response times for email support should be 4 hours or less during business hours.

Support Responsibility

Halo Compliance and the Licensee will handle the following jointly:

      1. The Licensee will provide support for minor support questions involving user classification and setup for software administrators, loan officers, operations and production staff, management, real estate agent and settlement partners, and borrowers. Issues may include updating user photos, entering contact information, adding and removing users, and basic training on the technology.

      2. Halo Compliance will serve as an escalation point for minor support issues when the Licensee’s support is unable to assist.

      3. Halo Compliance will provide support for the following:

        • Troubleshooting data or functional problems that result from how the system is being used.

        • Assisting local network technicians in evaluating connectivity and performance.

        • Help with issues involving integrations.

        • Reporting of a system issue (bugs or system not available).

Section 4: Payment and Termination

Modifications and Enhancements. Halo Compliance may also make modifications to the Halo Compliance Service to improve and enhance the Halo Compliance Service, as it deems appropriate in its sole discretion, by adding additional service options, improving the user interface, and otherwise responding to its licensees’ feedback and requests. Halo Compliance will make all such improvements and enhancements including (but not limited to): error corrections, bug fixes, and performance or functionality improvements available to Licensee under the terms of this Agreement. Note: Some new products may not be included under the current Agreement. Licensees may also utilize Halo Compliance’ support website to make enhancement requests and other special requests.

Delinquency. In addition to other remedies available to Halo Compliance, it has the option to terminate or suspend Services if invoice payments are not received in accordance with the terms of the invoice, after Halo Compliance has provided

Licensee with a seven days’ delinquent notice via email.

  • Taxes. Licensee understands required state and/or federal taxes will be charged to the Licensee.

  • Billing Dispute. In the event Licensee disputes in good faith any portion of a Halo Compliance invoice, Licensee shall pay the undisputed portion of the invoice and submit a written claim for the disputed amount, documenting the basis of its claim. All claims must be submitted to Halo Compliance in writing within ninety (90) days after issuance of the invoice. Licensee acknowledges that Licensee is able to and that it is reasonable to require Licensee to dispute invoices within that time.

  • Termination. In addition to any other remedies, it may have, either Party may also terminate this Agreement after thirty (30) days’ notice (or without notice in the case of nonpayment) if the other Party materially breaches any of the terms or conditions of this Agreement. Licensee will pay in full for the Service up to and including the last day on which the Service is provided.

  • Effect of Termination. Upon termination of this Agreement, Halo Compliance shall discontinue providing the Halo Compliance Service to Licensee and Licensee shall cease using the Halo Compliance Service. Each Party shall promptly return or destroy all Confidential Information of the other Party, as applicable, in accordance with the terms of the Confidential Information in Section 7 (defined below). For thirty (30) days of the date of termination, Licensee shall have reasonable access to retrieve and secure its data contained in the Service. In addition, any terms that by their nature extend beyond termination of this Agreement shall survive.

Section 5: Ownership

Subject to the licenses and rights granted herein, the parties acknowledge that:

Halo Compliance Property. As between the parties, Halo Compliance owns all right, title, and interest in and to the Halo Compliance Service, all related software and technology, and all Halo Compliance content provided in connection with the Halo Compliance Service, as well as all improvements, enhancements, and derivatives of any of the foregoing, including all intellectual property rights in the same (“Halo Compliance Property”). Halo Compliance reserves all rights not expressly granted to Licensee in this Agreement. Halo Compliance shall be licensed to use any suggestions, enhancement requests, recommendations, or other feedback it receives from Licensee or End Users in perpetuity, during and after the duration of this Agreement, except for Licensee’s Confidential Information or Licensee’s Data that are limited to use only pursuant to the terms provided for such herein.

Licensee Data. Licensee owns all right, title, and interest in and to any Licensee Data, described above. All such Licensee Data that is not known publicly shall be deemed Confidential Information of Licensee pursuant to the terms of Section 7 and shall not be utilized by Halo Compliance for any purpose other than to perform its obligations under this Agreement or as agreed to in writing by an authorized representative of Licensee. Notwithstanding, Halo Compliance may maintain and make use of anonymized sets of data derived from Licensee Data to improve and enhance the Halo Compliance Service.

Section 6: Representations and Warranties

By Halo Compliance. Halo Compliance represents and warrants to Licensee that:

    1. it has the power and authority to enter into this Agreement and perform its obligations hereunder, and such performance will not breach any separate agreement by which Halo Compliance is bound;

    2. it will comply with the laws, rules, and regulations that apply to Halo Compliance in connection with the conduct of its business and its provision of the Halo Compliance Service, including not violating the privacy or other right of any person or entity;

    3. it will not knowingly infringe on any third party’s patent, trademark, mask work, copyright, trade secret, or other intellectual property rights; and will not violate any laws, rules, or regulations applicable to

Halo Compliance or the Halo Compliance Service;

  1. it will use commercially reasonable efforts to allow Licensee to access the Halo Compliance Service (in accordance with Section 3, paragraph 1), excluding downtime (i) scheduled in advance for maintenance periodically, or (ii) due to faults caused by Licensee or Licensee’s system, or (iii) due to other causes outside of the reasonable control of Halo Compliance, including without limitation, malfunction or cessation of internet services by any third party network or Internet Service Provider (ISP);

  2. it will use commercially reasonable efforts to ensure that updates and/or new releases will not introduce any program, routine, subroutine, or data (including malicious software or “malware,” viruses, worms, and Trojan Horses) that are designed to disrupt the proper operation of the Service or any software or system used by Licensee in connection with the Service, or which, upon the occurrence of a certain event, the passage of time, or the taking of or failure to take any action, will cause the Service or any system or software used in connection with the Software to be destroyed, damaged, or rendered inoperable; and that

  1. to the best of Halo Compliance’ knowledge, the Software as delivered to the Licensee shall not violate any proprietary rights of third parties, including, without limitation, patents, copyrights or trade secrets; and, that the Software as delivered to the Licensee will not violate any applicable law, rule, regulation or contractual obligations or confidential relationships which Halo Compliance may have with any third party, or violate the privacy of any third party from whom Halo Compliance may obtain any information in connection therewith.

  2. By Licensee. Licensee warrants and represents to Halo Compliance that:

    • it has the power and authority to enter into this Agreement and perform its obligations hereunder, and such performance will not breach any separate agreement by which Licensee is bound;

    • it will comply with the laws, rules, and regulations that apply to Licensee in connection with the conduct of its business and its use of the

Halo Compliance Service;

  1. it will not violate the privacy or any other right of any person or entity or violate any law or regulation, with respect to the Licensee’s Data that is submitted to the Service, or otherwise and

  2. it will not knowingly utilize (or allow utilization of) the Halo Compliance

Service in any manner prohibited by this Agreement or written Halo Compliance policies provided to Licensee, or reverse engineer or tamper with the security of the Software or any other Halo Compliance computer software.

  1. Licensee fully recognizes and acknowledges that in facilitating the delivery of disclosures, Halo Compliance does not in any way, express, implied, or otherwise, warranty the format of the disclosures entered into the application, neither does Halo Compliance in any way, express, implied, or otherwise, warranty the accuracy of the mapping, or filling out of the same. Licensee recognizes and acknowledges that Halo Compliance is a delivery system used to facilitate the transaction. As such, Licensee releases Halo Compliance from any potential claims related to the format of, the completion of, or the information relayed via Halo Compliance. In any of these scenarios, Licensee will work directly with Licensee’s document provider to find a resolution.

  2. Licensee understands its right to seek legal counsel about which requirements may apply to its business and the use of these materials. Licensee releases Halo Compliance from any and all liabilities which may arise as a result of Halo Compliance complying with Licensee ’s request.

  3. To facilitate the Halo Compliance Service, Licensee will create and make available to Halo Compliance, at no charge, API account credentials necessary to access and work within the Licensee’s Loan Origination System. In addition, where applicable, Licensee will provide API access to allow the tracking of marketing collateral.

    Limitation of Warranties.

EXCEPT AS SET FORTH IN THIS SECTION, (i) NEITHER PARTY MAKES ANY OTHER REPRESENTATIONS OR WARRANTIES TO THE OTHER PARTY, AND (ii) ALL PRODUCTS AND SERVICES ARE PROVIDED BY HALO COMPLIANCE ON AN “AS IS” BASIS. HALO COMPLIANCE DOES NOT WARRANT THAT THE HALO COMPLIANCE SERVICE OR ITS SOFTWARE WILL BE TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE, THAT THE SERVICE WILL BE UNINTERRUPTED, THAT ALL NON- CONFORMITIES CAN BE OR WILL BE

CORRECTED. HALO COMPLIANCE DOES NOT MAKE ANY WARRANTIES, REPRESENTATIONS OR CONDITIONS WITH RESPECT TO ANY THIRD PARTY CONTENT, EXPRESS OR IMPLIED, EXCEPT AS SET FORTH IN THIS SECTION, EACH PARTY EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES, CONDITIONS, AND REPRESENTATIONS RELATED TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND MERCHANTABILITY. NO INFORMATION OR ADVICE OBTAINED BY LICENSEE FROM HALO COMPLIANCE OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT, AND NO WARRANTIES ARE MADE WITH RESPECT TO ANY TRIAL SERVICES OR FREE PLAN.

Section 7: Confidential Information

  1. “Confidential Information” means the substantive terms of this Agreement, business and marketing plans and strategies, financial and organizational information, non-public business and technology information, trade secrets, know-how and unpublished patent applications and copyright applications, data and information included in mortgage applications by Licensee and all personally identifiable information provided by mortgage respondents, any written materials marked as confidential and any other information, including recordings, and digital, visual or oral information and data, which reasonably should be understood to be confidential. Confidential Information does not include information that a Party can prove: (a) is now or later becomes generally available to the public without fault of the Party who received such information (“Recipient”) from the other Party (“Discloser”); (b) was rightfully in Recipient’s possession prior to its disclosure by Discloser, as evidenced by prior written documents; (c) is independently developed by Recipient without the use of any Confidential Information of Discloser, as evidenced by prior written documents; or (d) is obtained by Recipient without obligation of confidentiality from a third party who has the right to disclose it. Additionally, a disclosure of Confidential Information that is (a) in response to a valid order by a court or other government body, (b) required by law, or (c) necessary to establish the rights of either Party hereunder, shall not be considered to be a breach of this Agreement, provided that the Recipient gives prompt notice to the Discloser of such required disclosure, so that the Discloser may seek an appropriate protective order prior to such disclosure.

  2. Use and Disclosure. Recipient shall strictly safeguard the Discloser’s Confidential Information and not disclose it to any person or use it for any purpose, except as expressly permitted by this Agreement, any Confidential Information of Discloser. Recipient may disclose Confidential Information only to its employees, independent contractors, and professional advisors who need to know such information and who are bound by a written agreement to keep such information confidential. Recipient shall maintain Confidential Information in a safe and secure place and shall not copy Confidential Information except to the extent necessary for the purposes of this Agreement. All confidentiality obligations shall survive termination of this Agreement.

  3. Data Protection. Halo Compliance shall use commercially reasonable technology, industry best practices, and commercially reasonable efforts to ensure the integrity and security of all Confidential Information with respect to theft, piracy, unauthorized access, copying, duplication, and distribution.

Section 8: Limitation of Liability

UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST DATA

OR PROFITS AS A RESULT OF OR IN ANY WAY CONNECTED TO THE HALO COMPLIANCE SERVICE OR THIS AGREEMENT, WHETHER LIABILITY IS

ASSERTED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), AND EVEN IF EITHER PARTY HAS BEEN SPECIFICALLY ADVISED CONCERNING THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WITH RESPECT TO AN INFRINGEMENT TO THE EXTENT PROVIDED FOR HEREIN, OR ANY FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER PARTY’S AGGREGATE LIABILITY FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL EXCEED THE AMOUNTS PAID OR PAYABLE BY LICENSEE TO HALO COMPLIANCE IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT WHICH GAVE RISE TO THE CLAIM.

Section 9: Indemnification

  1. By Halo Compliance. To the extent permitted by applicable federal law, and subject to Section 8, Halo Compliance shall indemnify, hold harmless and defend Licensee, its agents, directors, contractors, and employees against any and all damages, suits, claims, liabilities, judgments, costs, and expenses (“Claim Against Licensee”) arising out of or relating to (i) any personal injury or property damage caused by Halo Compliance’ breach of warranties or its unlawful, or willful acts or omissions, (ii) breach of Halo Compliance’ confidentiality obligations, or (iii) an infringement or misappropriation, by Halo Compliance after Halo Compliance becomes aware of such, of any third party intellectual property or proprietary rights (including, without limitation, trademark, trade secret, copyright or patent), except to the extent that such infringement arose because of a requirement or request by Licensee. Licensee shall provide prompt written notice to Halo Compliance of any Claim Against Licensee that Halo Compliance is obligated to indemnify under this Agreement. Halo Compliance shall have the right to take control of the defense of the Claim Against Licensee and any related settlement negotiations, and Licensee shall cooperate (at Halo Compliance’ expense if Licensee’s cooperation is requested by Halo Compliance) with the defense and settlement of said claim. Licensee shall have the right, at its option and expense, to participate in the defense of any suit or proceeding through counsel of its own choosing. Licensee may not settle any such Claim Against Licensee without Halo Compliance’ written consent unless the settlement unconditionally releases Halo Compliance of all liability and does not require any payment or action by Halo Compliance. As a complete remedy for infringement or misappropriation, Halo Compliance shall have the option, at its sole expense to (i) modify the Service so that it no longer infringes or misappropriates; or (ii) obtain a license for Licensee’s continued use of the Service in accordance with this Agreement. If neither of the foregoing remedies are commercially feasible, Halo Compliance may terminate this license for the Service and refund Licensee all prepaid, unused, charges for the remainder of the Term after the effective date of termination.

  2. By Licensee. To the extent permitted by applicable federal law, and subject to Section 8, Licensee shall indemnify, hold harmless and defend Halo Compliance, its agents, directors, contractors, and employees against any and all damages, suits, claims, liabilities, judgments, costs and expenses (“Claim Against Halo Compliance”) arising out of or relating to: (i) any personal injury or property damage caused by Licensee’s breach of warranties or its unlawful, or willful acts or omissions, (ii) breach of Licensee’s confidentiality obligations, (iii) use of Licensee’s Data, except to the extent that Halo Compliance uses the Licensee’s Data in violation of law or federal regulations, or not in compliance with this Agreement, or (iv) an infringement or misappropriation by Licensee, after Licensee has become aware of such, of any third party intellectual property or proprietary rights (including, without limitation, trademark, trade secret, copyright or patent), except to the extent that such infringement arose because of a requirement or request by Halo Compliance. Halo Compliance shall provide prompt written notice to Licensee of any Claim Against Halo Compliance that Licensee is obligated to indemnify under this Agreement. Licensee shall be permitted to take control of and participate in the defense of the claim and any related settlement negotiations, and Halo Compliance shall cooperate (at Licensee’s expense if Halo Compliance is requested to cooperate by Licensee) with the defense and settlement of the claim. Halo Compliance shall have the right, at its option and expense, to participate in the defense of any suit or proceeding through counsel of its own choosing.

Section 10: Force Majeure

Neither Party shall be liable for any loss or damage or be deemed to be in breach of this Agreement to the extent that performance of such Party’s obligations or attempts to cure any breach under this Agreement is delayed or prevented as a result of any event or circumstance beyond its reasonable control.

Section 11: Public Announcements

Neither Party shall issue any press release or other public statement regarding this Agreement without the prior consent of the other Party, which shall not be unreasonably withheld.

Section 12: General

  1. Choice of Law and Jurisdiction. This Agreement will be governed by the laws of the U.S. and the State of Utah, without reference to rules governing choice laws. If any dispute arises concerning this Agreement, the venue shall be laid exclusively in Salt Lake County, Utah, and Utah state and federal courts shall have exclusive jurisdiction over any dispute concerning this Agreement and the parties hereby consent to the personal jurisdiction of such courts. In the event of any such dispute, the prevailing Party shall be entitled to recover from the non-prevailing Party all attorney fees and costs incurred by the prevailing Party in connection with such dispute, regardless of whether such dispute results in the filing of a lawsuit.

  2. Severability. In case of any one or more of the provisions of this Agreement should be held invalid, illegal, or unenforceable, such provision(s) shall be modified, if possible, to the minimum extent necessary to make it (them) valid and enforceable, or if it (they) cannot be so modified, then severed, and the remaining provisions contained herein shall not in any way be affected or impaired.

  3. Waiver: Neither party’s failure to enforce strict performance of any provision of this Agreement will constitute a waiver of a right to subsequently enforce such a provision. No modification, extension, or waiver of this Agreement shall be valid unless made in writing and signed by an authorized representative of the Party to be charged. No written waiver shall constitute, or be construed as, a waiver of any other obligation or condition of this agreement.

  4. Assignment. Neither Party may assign this Agreement, by operation of law or otherwise, without the prior written consent of the other Party, except that either Party may assign this Agreement to an affiliate or successor to all or substantially all of its business or assets (whether through merger, stock sale, asset sale or other transaction) upon notice to the other Party. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the Parties, their respective successors, and permitted assigns.

  5. Notices. Unless an alternative mechanism is specified in the Agreement and/or the Terms of Service (“TOS”), all legal notices between the parties shall be in writing and shall be sent by certified or registered mail or commercial overnight delivery service, with provisions for a receipt, to the address of the other Party listed above (or to such other address as a Party may furnish to the other in writing). Notice for change to TOS may occur from time to time; to change any TOS, Halo Compliance must provide notice 30 days prior to the change. Email notice is sufficient for changes to TOS.

  6. No Agency. This Agreement shall not be construed to create an agency, franchise, representative, joint venture, employment relationship, or partnership between the parties. The parties are and remain independent contractors. Neither Party has the authority to bind the other or to incur any liability or otherwise act on behalf of the other.

  7. Entire Agreement; Amendment. This Agreement constitutes the entire agreement between the Parties concerning the subject matter hereof and supersedes all written or oral prior agreements or understandings with respect thereto. This Agreement may not be amended except by a writing signed by authorized representatives of both Parties.

  8. Cooperation. Where agreement, approval, acceptance, consent, or similar action by either party hereto is required by any provision of the Agreement, SOW, or the Implementation Process Procedure, such action shall not be unreasonably delayed or withheld. Each party will cooperate with the other by, among other things, making available, as reasonably requested by the other, management decisions, information, approvals, and acceptance in order that each party may properly accomplish its obligations and responsibilities. Any delay in the implementation process that is caused by the Licensee will likely cause an excusable delay on the part of the Implementation Services provided by Halo Compliance.

  9. Change Request Process. Licensee acknowledges changes to the agreed upon implementation may incur additional fees and will comply with the Halo Compliance Change Request Process.